Returns & Exchanges
We want you to love what you ordered. If something isn’t right, we’ll make it right.
To begin a return or exchange, please email us at herdhelp@zipelly.com with the following:
Your order number
The item(s) you'd like to return or exchange
Your reason for the return or exchange
Whether you'd like a refund, store credit, or exchange
Once approved, we’ll email you a pre-paid USPS return label (for eligible domestic orders) along with instructions for sending your item(s) back.
