Refund policy

We want you to love what you ordered. If something isn’t right, we’ll make it right.

To begin a return or exchange, please email us at herdhelp@zipelly.com with the following:

Your order number

The item(s) you'd like to return or exchange

Your reason for the return or exchange

Whether you'd like a refund, store credit, or exchange

Once approved, we’ll email you a pre-paid USPS return label (for eligible domestic orders) along with instructions for sending your item(s) back.

Returns must be submitted per order. Do not combine items from different orders in the same return package.

If you're submitting both a return and exchange from the same order, you can use one label and one package.

If you're requesting both a refund and store credit, those must be handled as separate requests, with separate return shipments.

We offer free return shipping on eligible items within 60 days of the delivery date (U.S. only).

Items must be unworn, unwashed, unembroidered, and returned in original packaging with tags attached.

Free return shipping does not apply to orders from Canada. Canadian customers are responsible for all return shipping costs.

Please drop your return off in person at a USPS location.

Do not place packages in a USPS dropbox.

Be sure to request and keep a drop-off receipt until your return has been delivered and processed.

We are not responsible for return packages without a USPS drop-off receipt.

Customized or embroidered items (including personalized bags) are final sale, unless damaged or defective.

Gift boxes and e-gift cards are non-refundable.

If you experience an issue with a defective or damaged item, contact us at herdhelp@zipelly.com for assistance.

Once your return is received and inspected, your refund will be processed within 4 business days.

Refunds are issued to your original form of payment.
Depending on your bank, it may take additional time for the refund to appear on your account.